Refund Policy

Last updated: June 24, 2026

This Refund Policy explains how refunds, returns, and exchanges are handled at Seasonal Charm (“we,” “us,” or “our”). It is a legally binding document that defines the rights and responsibilities of both Seasonal Charm and our customers.

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for requesting a refund; whether refunds are full or partial; the conditions under which a customer may receive a refund; and much more. This policy is designed to provide clarity and transparency for all purchases made through our website.

Eligibility for Refunds and Returns

To be eligible for a refund or return, the following conditions must be met:

• Requests must be submitted within [X] days of delivery

• Items must be unused, unworn, unwashed, and in their original condition

• Original tags and packaging must be intact (if applicable)

• Proof of purchase is required

We reserve the right to refuse refunds that do not meet these conditions.

Non-Refundable Items

The following items are not eligible for refunds or returns:

• Sale or clearance items

• Gift cards

• Items marked as “final sale”

• Personalized or custom-made items

• Items returned in damaged, used, or altered condition

Refund Options

Once your return is received and inspected, one of the following may apply:

• Full refund for eligible items returned in original condition

• Partial refund for items showing signs of use, damage, or missing components

• Store credit may be issued at our discretion

Refunds are issued to the original payment method unless otherwise specified.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within [X] days of delivery. Include your order number and clear photos of the issue. We will review the claim and determine an appropriate resolution, which may include a replacement or refund.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to our error

• Original shipping fees are non-refundable

• We are not responsible for lost or damaged return shipments

We recommend using a trackable shipping method for returns.

Processing Time for Refunds

Once a return is approved and received:

• Refunds are typically processed within [X–X] business days

• Processing times may vary depending on your bank or payment provider

Exchanges

Exchanges may be offered based on item availability. Please contact us before returning an item to confirm eligibility.

Chargebacks & Disputes

Customers are encouraged to contact Seasonal Charm directly before initiating a chargeback. Unauthorized or excessive chargebacks may result in account restrictions or denial of future purchases.

Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our website constitutes acceptance of the updated policy.

Contact Information

If you have questions about this Refund Policy or need help with a return, please contact us:

Seasonal Charm
Email: support@seasonalchrm.com